Terms & Conditions

Hyperspace considers the safety of its visitors to be of the utmost importance and endeavour to ensure that the high standards set are followed by everyone visiting the site.

Only visitors willing to comply with the terms and conditions set out below will be allowed entry to the site.

Refund & Cancellation Policy

  • Advance bookings require a non refundable deposit as follows :
    • 1 game - 100% of cost.
    • 2 & 3 game packages – 50% of cost.
    • Special Offers – 100% of cost.
  • Should you bring less players on the day than you have booked for, we reserve the right to charge you for the deposit paid for the person(s) not in attendance.
  • Customers may change the date, time or capacity of their booking giving at least 48 hours notice.
  • The company reserves the right to transfer bookings to another date at any time.
  • Should you need to cancel your booking you will lose your deposit.
  • All Hyperspace games are non refundable. A complimentary game voucher may be offered at the discretion of the shift supervisor.

Things You need to do

  • At all times children are the responsibility of the supervising adult.
  • Due to the size of the equipment and the nature of the games, it is deemed unsuitable for children under the age of 8.
  • All players should be 1.2m in height for health and safety reasons.
  • The Company does Not provide services of supervision to children using the site.
  • Crew Members are present to ensure the correct use of the equipment, access first aid facilities and to implement the site rules.
  • Wear flat or low heeled shoes with a sole that grips.

Health Advice

  • Any person with a medical condition should consider that laser tag is a game that requires significant physical exertion.
  • Laser tag is not suitable for anyone wearing a Pace-Maker or similar device.
  • Asthmatics and Epileptics must advise a member of staff Prior to their game.
  • Asthmatics are advised to bring their inhaler.

Game Rules

  • Every player MUST undergo a safety briefing prior to player laser tag.
  • NO RUNNING or walking faster than the speed necessary to stop in the distance that you can see is clear.
  • NO PHYSICAL CONTACT with either other players, equipment or the arena scenery.
  • TWO HANDS ON GUN at all times.
  • NO CLIMBING, SITTING or LYING DOWN.
  • NO ABUSIVE LANGUAGE.

FAILURE TO COMPLY WITH ANY OF THE ABOVE WILL RESULT IN EJECTION FROM THE GAME.

House Rules

  • No Photography unless agreed with the Hyperspace duty manager.
  • No Food or Drink in briefing or gaming areas.
  • No Smoking.
  • No Chewing Gum in the Gaming Arena.